Privacy Policy

This Privacy Policy applies to Sahil Solutions ("we", "us", "our") and describes how we handle information collected through our website, our software and web development services, and our SaaS products, whether offered on a subscription or one-time payment basis.

This policy applies to all visitors, clients, and users who interact with our website, contact us for our services, or use any of our software products.

• Visitors browsing our website
• Clients requesting or receiving our development services
• Users of our SaaS products, including subscription and one-time purchase plans
• Anyone who contacts us through our contact form, email, phone, or messaging channels

We collect information that you choose to share with us when you contact us, request a service, or sign up for one of our products.

• Your name, email address, and phone number
• Company or business details, where applicable
• Project requirements, briefs, or documents you share with us
• Account information created when you sign up for a SaaS subscription or purchase
• Billing and payment details, processed securely through our third-party payment providers

When you visit our website or use our SaaS products, some technical information may be collected automatically.

• IP address and approximate location
• Browser type, device type, and operating system
• Pages visited, features used, and time spent on our website or product
• Log data and usage patterns within our SaaS products
• Referring website or source that directed you to us

We use the information we collect for the following purposes:

• Responding to enquiries and preparing project proposals
• Delivering the services or products you have requested
• Creating and managing your SaaS account and subscription
• Processing payments and issuing invoices
• Providing customer support and resolving issues
• Improving our website, services, and products
• Meeting our legal, tax, and accounting obligations
• Detecting and preventing fraud or unauthorised activity

We offer both subscription-based and one-time payment plans for our SaaS products. Regardless of the plan you choose, the following applies:

• Payment details are handled directly by our trusted third-party payment processors; we do not store your full card or bank details
• Subscription plans are billed on a recurring basis until cancelled by you
• One-time purchases grant access as described at the time of purchase, without recurring billing
• Billing history and invoices may be retained for accounting and legal purposes
• You may request details of your billing history at any time by contacting us

We do not sell, rent, or trade your personal information to any third party. Your information is used only to provide our services, communicate with you, and improve your experience with us.

With your consent or where otherwise permitted by law, we may use your contact details to send you marketing and promotional communications.

• Emails about new services, product updates, or offers
• WhatsApp messages related to your enquiries, projects, or promotions
• SMS updates about your account, subscription, or offers
• You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly
• Opting out of marketing messages does not affect essential communications related to your account or services you have purchased

We only share your information where necessary to operate our business or as required by law.

• With trusted service providers who support our operations, such as hosting providers, payment processors, email and messaging platforms, and analytics tools
• When required by law, regulation, legal process, or a valid request from a government authority
• To protect the rights, property, or safety of our business, our clients, or others, including in cases of suspected fraud or abuse
• In connection with a business transfer, such as a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction

Our website or products may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before sharing any information with them.

We use cookies and similar technologies to help our website and SaaS products function properly and to understand how they are used.

• Essential cookies required for our website and products to work correctly
• Analytics cookies used to understand visitor behaviour and improve our services
• Preference cookies used to remember your settings, such as display preferences
• You can control or disable cookies through your browser settings, though this may affect certain features

We retain your information only for as long as necessary to provide our services and meet our legal obligations.

• Enquiry and contact information that does not lead to a service or purchase may be kept for up to 24 months
• Client project records, invoices, and contracts may be kept for as long as necessary for business and legal purposes
• SaaS account information is kept for as long as your account remains active, and for a reasonable period afterward for record-keeping
• You may request deletion of your information at any time, subject to any legal or accounting obligations that require us to retain it

We take reasonable steps to protect your information from unauthorised access, loss, or misuse.

• Encrypted (HTTPS/TLS) connections across our website and products
• Access-controlled storage for client files and account data
• Use of reputable third-party providers with their own strong security practices
• Regular review of our data handling practices
• While we take security seriously, no method of storage or transmission over the internet can be guaranteed to be completely secure

Depending on your location, you may have certain rights regarding your personal information. We will make reasonable efforts to honour valid requests.

• Request access to the information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your information, subject to legal or contractual obligations
• Withdraw consent for marketing communications at any time
• Object to certain uses of your information where permitted by law

Our website and services are intended for businesses and individuals who meet the minimum legal age applicable in their country or jurisdiction. We do not knowingly collect personal information from individuals who are below the applicable legal age. If you believe a minor has provided us with personal information, please contact us so we can remove it.

• We do not knowingly provide our services to individuals who are below the minimum legal age applicable in their country or jurisdiction.
• We do not knowingly collect or process personal information from individuals who are below the applicable legal age.
• If you are a parent or legal guardian and believe that a minor has provided us with personal information, please contact us so we can review and remove the information where appropriate.

Sahil Solutions is based in India. Some of the third-party services we use, such as hosting, storage, or payment providers, may process information on servers located in other countries. These providers are responsible for maintaining their own security and privacy standards in line with applicable laws.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The latest version will always be available on this page, along with the date it was last updated. Continued use of our website or services after any changes means you accept the revised policy.

If you have questions about this Privacy Policy or wish to exercise any of your privacy rights, please contact us at contact@krsahil.co.in or through the contact form on our website. We aim to respond within 5 business days.